Effective Date: December 2024
Privacy Policy
Important Notice About Data Handling
We do not host or record your personal data directly. JWT Authentication Pro uses Freemius as our third-party service provider to handle all data collection, payment processing, license management, and analytics. Freemius acts as our merchant of record and data processor.
All personal information collected through our plugin and website is processed and stored by Freemius in accordance with their Privacy Policy. We recommend reviewing their privacy policy to understand how your data is handled.
Information Collected by Freemius
Personal Information
When you purchase or use JWT Authentication Pro, Freemius collects the following personal information on our behalf:
- Contact Information: Name, email address, billing address
- Payment Information: Credit card details, billing information (processed securely through Freemius's payment processors)
- Account Information: Username, license keys
- Support Communications: Messages, attachments, and technical information shared during support interactions
Technical Information
Freemius automatically collects certain technical information when you use our plugin:
- Website Information: Domain name, WordPress version, PHP version, plugin version
- Usage Data: Feature usage, error logs, performance metrics
- License Verification: License status, activation data, site URLs
- Analytics Data: Basic usage statistics to improve our plugin
Information from Third Parties
Freemius receives information from their service providers:
- Payment Processors: Transaction details and payment status
- Support Tools: Communication logs and technical assistance data
- Analytics Services: Website and plugin usage data
How Your Information Is Used
Freemius uses the collected information on our behalf for the following purposes:
Service Provision
- Provide and maintain JWT Authentication Pro
- Process payments and manage licenses
- Deliver software updates and security patches
- Verify license authenticity and prevent piracy
Customer Support
- Respond to your inquiries and support requests
- Troubleshoot technical issues
- Provide installation and configuration assistance
- Offer guidance on best practices and usage
Communication
- Send important updates about the plugin
- Notify you of security vulnerabilities or patches
- Share information about new features or versions
- Send promotional materials (with your consent)
Improvement and Analytics
- Analyze usage patterns to improve our plugin
- Identify and fix bugs or performance issues
- Develop new features based on user needs
- Ensure compatibility with WordPress updates
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. Your information is handled by Freemius as our data processor. Freemius may share your information in the following limited circumstances:
Service Providers
- Payment Processors: Secure payment processing (Stripe, PayPal, etc.)
- Cloud Services: Hosting and data storage
- Analytics Tools: Usage analysis and improvement
- Communication Services: Email delivery and support systems
Legal Requirements
Freemius may disclose your information if required by law or in response to:
- Valid legal processes or government requests
- Protection of rights, property, or safety
- Protection of users or the public
- Investigation of fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets involving Freemius or our business, your information may be transferred to the new entity, subject to the same privacy protections.
Data Security
Freemius implements appropriate security measures to protect your personal information:
- Encryption: Data transmission and storage encryption
- Access Controls: Limited access to authorized personnel only
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Protected servers and databases
- Data Minimization: Collection of only necessary information
Data Retention
Freemius retains your information for as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our products and services
Specific retention periods (managed by Freemius):
- Account Information: Duration of active license plus 3 years
- Payment Records: 7 years for tax and legal compliance
- Support Communications: 3 years for service improvement
- Usage Analytics: 2 years in aggregated, anonymized form
Your Rights and Choices
Depending on your location, you may have the following rights regarding your data held by Freemius:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Understand how your information is being used
Correction and Updates
- Correct inaccurate or incomplete information
- Update your contact details and preferences
- Modify your account settings
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
Communication Preferences
- Opt out of promotional communications
- Choose your preferred communication methods
- Unsubscribe from marketing emails
To exercise these rights, you can contact Freemius directly through their customer portal or contact us at [email protected] and we will coordinate with Freemius on your behalf.
Cookie Policy
What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
Important: Most cookies on our website are managed by Freemius for payment processing, license management, and analytics purposes.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly:
- Session Cookies: Maintain your session while browsing
- Security Cookies: Protect against fraud and security threats
- Load Balancing: Ensure optimal website performance
Functional Cookies
These cookies enhance your experience on our website:
- Preference Cookies: Remember your settings and choices
- Language Cookies: Store your language preferences
- Authentication Cookies: Keep you logged in to your account (managed by Freemius)
Analytics Cookies
These cookies help us understand how visitors use our website and plugin:
- Freemius Analytics: Plugin usage, performance metrics, and user behavior analysis
- Google Analytics: Website traffic and user behavior analysis (if enabled)
- Plausible Analytics: Privacy-focused website analytics (if enabled)
Marketing Cookies
These cookies are used for advertising and marketing purposes:
- Conversion Tracking: Measure advertising effectiveness (managed by Freemius)
- Retargeting: Show relevant ads on other websites
- Social Media: Enable sharing and social media integration
Third-Party Cookies
We use services from third parties that may set their own cookies:
- Freemius: License management, payment processing, user analytics, and plugin usage tracking
- Payment Processors (via Freemius): Stripe, PayPal, and other secure payment processing services
- Google Analytics: Website analytics and reporting (if enabled)
- Plausible: Privacy-focused analytics (if enabled)
- Support Tools: Customer service and communication platforms
Managing Cookies
You have several options for managing cookies:
Browser Settings
- Block all cookies
- Block third-party cookies only
- Delete existing cookies
- Set preferences for specific websites
Freemius Opt-Out
For Freemius-related cookies and tracking, you can manage your preferences through your Freemius account dashboard or by contacting their support.
Other Opt-Out Tools
- Google Analytics Opt-out Browser Add-on
- Network Advertising Initiative opt-out
- Digital Advertising Alliance opt-out
- European Interactive Digital Advertising Alliance opt-out
Note: Disabling certain cookies may affect the functionality of our website and plugin, including license verification and automatic updates.
Cookie Consent
By continuing to use our website and plugin, you consent to our use of cookies as described in this policy. Cookie consent for Freemius services is managed through their platform. You can withdraw your consent at any time by:
- Adjusting your browser settings
- Managing preferences in your Freemius account
- Using our cookie preference center (if available)
- Contacting us directly
International Data Transfers
Your information may be transferred to and processed in countries other than your own by Freemius and their service providers. Freemius ensures appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries with adequate protection
- Standard Contractual Clauses: EU-approved contract terms
- Certification Schemes: Privacy Shield or similar frameworks
- Binding Corporate Rules: Internal data protection policies
For detailed information about Freemius's international data transfer practices, please refer to their Privacy Policy.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that Freemius has collected such information on our behalf, we will take steps to have it deleted promptly.
Changes to This Policy
We may update this Privacy Policy and Cookie Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users (via Freemius)
- Displaying a prominent notice on our website
- Including information in our plugin updates
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or Cookie Policy, please contact us:
Email: [email protected]
Subject Line: Privacy Policy Inquiry
Response Time: We will respond within 30 days
For Data-Related Requests:
Since your data is managed by Freemius, you can also contact them directly through their customer portal or support system for faster resolution of data access, correction, or deletion requests.
Mailing Address:
Enrique Chavez
JWT Authentication Pro
Valle de Bravo, México
For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately. You may also contact Freemius directly regarding data protection matters as they are our data processor.